Terms & Conditions

Terms and conditions

Please read these terms carefully, and print and retain a copy for your records.

1. About Us

309 High Road,
London E11 4JT
Email: info@tradekitchensonline.co.uk
Tel: 0208 556 4100

To contact us directly please use the above details.


2. Entering into a contract

 1 Once you place an order with us, you have consented to receive the goods. We will send you an e-mail to confirm that we have obtained your order.

 2 Once we have reviewed your order we will email you again to confirm that we have your correct order, and this will confirm the contract between us.

 3 In the unlikely event that the goods are no longer available, or in the event of pricing errors, we will work to resolve this. Once you have received an e-mail confirming acceptance of your order, only then will a contract be assumed between us.

4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the actual image shown on the web site.  Also pictured accessories are not included, unless stated within the specification of the product. Whilst goods may be shown assembled, they might require simple assembly by you.

5 We have made every effort to ensure accurate colours of our products that appear on this website. However, we cannot guarantee that your computer monitor will display the colours accurately and reflect the colour of the actual goods.

6 Whist we make every attempt to ensure all information provided here is accurate and correct, however information on the web site is naturally subject to change, and hence we reserve the right to make changes when and where necessary without prior notice to users of this web site.

In addition we give no warranty as to the copyright and ownership of information that forms part of this web site. We accept no liability due to any direct, indirect, incidental or consequential losses which may arise from the infringement of any third party rightsin relation to any material on this website.

7 This contract is covered by the English law.

8 By placing an order with us, you agree to be bound by these terms and conditions, as well as our policies which are found on this web site.


3. How to place an order

1 You can use our website to place an order, simply by selecting the product you would like to buy and adding it to your basket. Items you do not require can be removed from your basket. If you would rather order by telephone you can do so by calling us on 0208 556 4100.

2 Shipping charges are normally shown during the process of placing your order.

3 You will have to pay for the products in full at the time of ordering.

4 We use risk-free payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect.

5 Promotional charges only apply in the period stated.

6 All charges quoted on our website are usually in UK pounds excluding VAT.

8 Once your order has been confirmed, further changes will not be possible. Also changes to your order may incur additional charges or delays.

9 Once your order is complete, we will notify you of the dispatch date.


4. Delivery & Charges

1 Goods will  normally be dispatched from our storage place within 11-14 working days, and any approximated dispatch date is really an estimate, that may change without notice.

2 We will normally deliver items within 1 - 2 working days of dispatch.

3 Your goods may arrive in a couple of deliveries

4 We can deliver our doors anywhere in mainland Great Britain The United kingdom and Republic of Ireland. Unfortunately, we tend not to deliver to the Channel Islands or the Highlands/Islands of Scotland.

5 Goods will normally be dispatched to the actual delivery address supplied by you at checkout.

6 Most of our products are somewhat weighty items and you may be required to assist the driver when off loading the goods.

7 Disposal of packing materials is your responsibility.

8 There may possibly be additional charges should you change your delivery address after the goods have been already dispatched

9 Please check the products on delivery: any goods found to be missing or damaged must be notified to the actual delivery driver on the day of delivery or ourselves within a day.

10 Should any of the goods be missing or damaged in transit, please inform us promptly.

11 Deliveries are made to the ground floor only, please ensure there's reasonable access for the safe and prompt delivery of the goods. You should inform us about any special delivery requirements or conditions whenever you place your order. Drivers are only insured to provide goods to the entry of your property.

12 From time to time, for reasons beyond our control we may be unable to deliver your items as planned. These might include situations such as accidents, breakdowns, fire, floods, storms, extreme weather, acts of god, war, riots, civil commotion, malicious damage or non-delivery from our suppliers. We will seek to put things right as quickly as possible, however we can’t be held responsible in these areas mentioned for a delay or failure in delivering your items.

13 Free delivery can be given on orders in which the total basket value is more than £150.


5. Cancellation and returns

1 You do not have the right to cancel items which have been modified at your request from the original design. This includes, but is not limited to, joint holes and custom sizes.

2 You may cancel your contract whenever you want within 48 hours following the day of shipping. To do this, please e-mail, fax or write to us. We are unable to accept cancellations taken over the phone.

3 You don't have to give any reasons for the cancellation. However, a brief explanation may help us to improve the service that we offer in the future.

4 Items that need to be returned to us will be done at your own expense, with their original packaging, within fourteen days should you decide to cancel your order. You must guarantee that such objects are packaged sufficiently to prevent damage during transit.

5 In the event that you are unable to return the products, we will collect them, and we will charge you for the cost of collection. In the event that you fail to take reasonable care of the goods before these are returned to us, and this leads to damage or wear and tear, we will charge you for the loss of value.

6 We will refund all money paid to us by you such as any postage / carriage within four weeks, minus any prices due under this specific contract.

This cancellation policy will not affect your legal rights, for instance, if goods were faulty or damaged.


6. Bad Goods / Warranty

1 If you have a problem while using the goods, please notify us by email or by letter providing details of the problem.

2 All goods are covered by a manufacturer’s warranty against defects in materials and workmanship, subject to the conditions and terms of that warranty.

3 The manufacturer’s warranty is provided beyond just the rights that the law says you have been a consumer and as a result, your statutory rights will not be affected.

4 If an exchange is critical, this will possibly be arranged without detrimental delay and at no cost. Replacement goods will never be dispatched until the initial goods have recently been received at the warehouse and looked at.

5 We will cover the cost for returning faulty goods to us, however, should the goods not be found to be faulty, we will return them to you and will require the cost of package and postage of the goods.

6. Most of our items tend to be guaranteed for 12 Weeks.

7. Items positioned near any sources of heat or steam must be protected either simply by heat deflectors or other suitable safeguards.

8. We will replace faulty and defective goods at no cost to you, this is providing you have returned to us the faulty items.

9. If an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty goods only and we cannot guarantee an exact match. In this instance, you will have the option of a refund.


7. Most affordable Price Guarantee

We will cost match any UK based competitor within 7 days after purchase, using the grounds of  ‘like for like’  (your total quote price), taking all charges into consideration and availability of dispatch/delivery where they have similar terms to ours, furthermore we will beat their cost by 5% of the difference. To come up with a price match claim, please forward us the quotation from the competitor either by email to info@tradekitchensonline.co.uk or by post.


8. Culpability

1. These products sold on this site have been made to comply with most relevant UK laws. We cannot be held responsible for any legal requirements outside of the UK.

2. We do not accept liability for any consequential loss of profit. You should as a result not book installation of your goods until you have received confirmation of your items.


This disclaimer details our obligations to your account regarding our internet site. Please read this disclaimer in full before you make use of this Website. Using the website implies that you accept the terms of this disclaimer. We do sometimes update this disclaimer so please refer to them often.


1. You are permitted to utilize our website for your own purposes and are allowed to print and download material from this Website provided you do not modify any content without our permission. Material on this website ought not to be republished online or offline without our written permission.

2.  The copyright and other intellectual property rights in most material on this site are owned by us or the licenses etc, andare not to be reproduced without our prior consent.

3.  Governed by paragraph 1. 1, no component of this Website may be reproduced without the prior written permission.


2. Use of Information

1. Apart from personally identifiable information, the use of which is covered under our Online privacy policy, any material a person, sender post to the Website shall be seen as non-proprietary and not really confidential. Unless you advise to the contrary, we will be free to use, disclose, distribute, incorporate and otherwise use such material for almost any purposes.



2.  When by using the website you would not post or send to or from this Website any material you simply have not acquired all necessary consents, will be discriminatory, obscene, pornographic, defamatory, prone to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or trouble to others, which encourages or constitutes conduct that might be deemed a felony offense, give rise to a civil liability, or otherwise is contrary to the law near your vicinity;



1.  We take all reasonable steps to ensure this Website can be acquired 24 hours every  day, 365 days a year. However, websites do at times encounter downtime caused by server and, various other technical issues. Therefore, we will never be liable if this site is unavailable whenever you want.



1.  Any links to other websites located on this Website are provided for ones convenience only. We have not reviewed each link and don't have any responsibility for the content on these websites or his or her content.

2. If you wish to link to thisWebsite, you may only do that on the basis that you do not  replicate, any page on this Website and you can't in any way imply we are endorsing any services or products unless this has been previously agreed with us.

3.  If you opt to link to this website and act in infringement of the Paragraph above, you would fully indemnify us for any loss or damage suffered on account of your actions.



We take all reasonable steps to ensure the information on this Website is accurate. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor another party (whether or not involved in producing, maintaining or delivering this Website), shall be legally responsible for any loss or damage which will result to you from authorized use of our website.



This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.



1 Personal information we collect from the people that visit our blog, website or app

When you order or register on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to assist in your web site experience.

2 When do we collect information?

Any time you place an order with us or provide information we collect information.

3 How do we use your information?

We use your information in  registration, or purchase of products, or to allow sign up of newsletters. In addition marketing communication and surfing of the website. These uses allow us to process your transactions quickly.

4 How do we protect visitor information?

The use of vulnerability scanners is not employed, or scanning to PCVI standards. Your personal data is only kept on secure networks, and access is limited to only the few who have special access rights of the systems, and the information is kept confidential. In addition we use encryption of credit/sensitive information by the use of Secure Socket Layer Technology.

(Vulnerability scanners are computer programs designed to assess computers, computer systems, networks or applications for weaknesses. They can be run either as part of vulnerability management by those tasked with protecting systems - or by black hat attackers looking to gain unauthorized access.)

5 Do we use ‘cookies’?

Cookies are not used for tracking.

Your PC can be set to warn you if a cookie is being sent, in addition you can switch off the receiving of them. For example Internet Explorer does this via the browser settings; However If you have another browser using the help menu should assist you to do this. But cookies do help to improve your viewing experience of the web site, but without cookies in use you should still be able to make a purchase.

6 Third Party Disclosure

Selling or trading Personal identifiable information is not practiced by us.

7 Third party links

Third party products or services are not offered by us from our web site.

8 Google

The Google advertising requirements can be found.

We do not currently have Google Adsense in operation, however this could happen in the future if the need arises.

9 California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial web site and online services to post a privacy policy. The Law’s reaach stretches well beyond California to require a person or company in the United State (and conceivably the world)that operate web sites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its web site stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

10 According to CalOPPA we agree to the following:

Users can visit our site anonymously.

This privacy policy was created based on the Consumercal product,users will be notified of any privacy policy changes:

  1. On our Privacy Policy Page.

Users are able to change their personal information:By emailing us.

11 How does our site handle do not track signals?

We honor do not track signals and do not, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

12 Does our site allow third party behavioural tracking?

It’s also important to note that we do not allow third party behavioural tracking.

13 COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from under 13, the Childrens Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commision, the nation’s consumer protection agency, enforces the COPPA Rules, which explains what web sites and online services should do to protect the privacy of children and online safety.

We do not allow marketing to children under the age of 13.

14 Fair Information Practices

The Fair Information Practices Principles are use to form the privacy law in the United States of America, also the concepts included play an important part in the development of data protection laws around the world. By having an understanding of the Fair Information Practice Principles and the way that they should be implemented is important in complying with privacy laws that protect personal information.

15 To enable us to comply with the Fair Information Practices we take the following action, if breaches in data occur:

Using the web site to notify the user within 7 business days.

Also we agree with the individual redress principle, this requires that the individual has the right to take legal action against data collectors, and people who fail to abide by those laws. The principle requires not only that individuals have rights that are enforceable against data users, but that the individual has recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


309 High Road, Leytonstone, London E11 4JT


020 8556 4100

Last updated Friday 24th October 2014




8 am to 6 pm Customer Service