Returns and Refunds

Returns and Refunds

Your statutory rights are not affected by this information

Products Which Are Not Required

You can return any unused product to us in its original condition for a refund within 30 days of delivery to you. This right to return does not apply to made to measure products.

Cancellation Rights

You can cancel any online order (excluding made to measure products) and receive a full refund including delivery charges on the terms that your item has not been dispatched. Please email support@tradekitchensonline.co.uk or phone 02085564100 to check the progress of your order.

Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order. Products must be returned in its original packaging.

Refunds will be paid to the payment card used during the transaction for the order. 

Faulty or Damaged Products

Any faulty or damaged product must be reported within 48 hours from the date of received delivery.

Please email support@tradekitchensonline.co.uk or phone 02085564100.

 

8 am to 6 pm Customer Service